Business Boost - CUSTOMERS - Love them or Lose them

Ayrshire Chamber Boardroom
Business Boost
Date: Wednesday 26 June 2019
Time: 08:30 AM - 11:00 AM
Speaker: Insight 6
Contact: Yvonne Munro


• Understanding Customer Experience CX
o defining customer experience
o the value of customer experience

• Customer Profiling
o identify and understand customer types
o establish different customer experience needs and wants

• Customer Experience Journey Mapping
o build a road map of key touch points within your business
o identify how to exceed customer’s expectations
o how to manage customer experience recovery if things go wrong
o articulate your customer experience vision

• Delivering Customer Experience
o how to engage your team in your customer experience vision and execute it

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